Sure Post Issue

LoriW57
02.23.15 11:50 PM

I’ve noticed that the last 3 times I’ve returned a package with this new surepost label, that the package would sit at my local post office for weeks at a time. It didn’t seem to matter if it had been mailed from my mailbox, dropped off at the UPS (which later sends it over the post office) or at one of the post office locations. I’d have to call HSN about it, to get the package moving again, as I wanted to make sure my items were returned within the 30 days allowed. I haven’t ordered anything for a while, then today I returned a package and made a point to drop it off at our main downtown post office to ask why does my return package sit there for weeks at a time. I finally got an answer. Its because HSN sub-contracts the mailing service to a company called Surepost and the package its picked up by surepost, not the USPS or the UPS, but Surepost. I had never heard of this! I assume they come to my town (kind of a mid size out of the way town) maybe twice a month. So, anyway, now at least I understand why it can take so long to get my packages moving. But I won’t let it sit there for 2 weeks, I’ll call HSN to get it moving – because I need to get things back within a certain time frame for refund and/or exchanges.

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- Stellabellaroma
- 07.27.15 9:00 AM
I do love an Owl!! And this guy is too cute!! Thank you Cindy be blessed and sleep well. Stella xx :heart:
- VelveteenRabbit7
- 07.27.15 7:12 AM
Thanks Cindy! I thought I was going to have to rely on the sheep alone. :heart:
- LoriW57
- 02.26.15 4:02 PM
As of this morning, in three days, it actually moved out of my local post office! Yay!!! Its still in my state, but hey, every other state in the nation I think is covered in snow, so I’m not complaining!!!
- snowcollector
- 02.25.15 5:44 PM
I’ve noticed if I drop off at a certain USPS it takes 3 weeks to be picked up. If I leave a package at another USPS office it is picked up withint a day. So frustrating. And the USPS station that takes 3 weeks for pickup will not give me a receipt for the package. So now I go out of my way to drop it off at a general postal service location that has UPS, Fed Ex, USPS, etc. It’s been the quickest in our area and never has a problem giving me a receipt. In fact I’ve dropped off a package on Friday and had it arrive at HSN and be credited by Monday or Tuesday. Again, I won’t use that USPS station again.
- Cutiesmomof4
- 02.25.15 8:46 AM
Whenever UPS hands my packages off to the Post Office they scan it which gives the date and time then the PO does the same thing called an arrival scan. I’m not sure why you’re getting your items weeks later when evrything is being scanned with the locations.
- Lizzie818
- 02.24.15 12:42 AM
Lori, I think your post office was feeding you a line. Try googling "Surepost." You will not find any company by that name. You will find that Surepost is what UPS calls one of their services in which they deliver the package to a local post office so that the post office can deliver it to the delivery address. FedEx has a similar service called SmartPost. I do know that it’s used more frequently in areas where UPS doesn’t have a lot of deliveries. I live in Tucson, AZ and my mailman told me that UPS won’t even deliver further than about 3 miles east of me even though it’s still the same zipcode. Everything for that part of town is dropped off at the Post Office.

I didn’t do further research so I’m not sure why it sits longer at the post office, but I have noticed that happening to me a couple of times and I Tucson is definitely not a small town. You might want to query UPS about the process because once it’s at the post office, it may be UPS’s responsibility to pick it up.