Purchases and returns

Hello mesalinda, I can feel for the necessity to stay on budget and to receive timely refunds. It is important for us to provide this service too. I checked your DG2 carpi orders and the Buy More and Save s&h discount was applied when your orders were charged. You may see a full s&h authorization on your card when the order is placed, however the discount is always applied when the order completes processing.  I’m sorry these items needed to be returned but they were refunded to your card in full on 7/17. If I can check anything else, please send me a Private Message with the order information and I’ll reply with details.

It’s painless IF they actually do it and in a timely manner. I returned 2 of the same item that were ordered at the same time. I did return separately and on different dates. It is Aug 6th and after several calls & emails I was told my $132 refund would be processed by this past Tuesday. NOT!! THAT’S ALOT FOR PRODUCT I HAD A BAD REACTION TO!!! Then I ordered 7 pairs of DG2 capris with buy more & save half on shopping. My credit card was charged full shipping on 6 items that should have been half. My HSN acct says the half shipping but the card was charged full shipping!! I hope this is resolved soon. Trust is of huge importance when I as a disabled person do all my shopping online. I hv been a solid customer with HSN. I hv purchased most of my laptop’s from them after being a customer for well over a decade. I would appreciate getting these issues resolved now. And it needs to be done in a more timely manner. Being told they hv thousands of returns a day by C.S. did nothing to help!!! I’d like to know if others are finding that C.S. is now as unhelpful of an experience as I’ve gotten lately.

  Many people have problems seeing but want to participate…that is why they use caps or bold.  I did it for awhile but now I have my laptop back so it’s easier for me to see rather than on the pc.  One day you may also have trouble seeing and have to use caps or bold to see your own  type.  Take care and try to understand.

I think their return policy is pretty much painless other than paying the postage.  I understand what you are saying but I can just imagine what a disaster it would be for HSN and in the long run, all of us would pay higher prices.  With out paying return shipping, I see the potential for buyers to abuse the return policy.  There are people out there that would purchase an item, use it for close to the 30 days and return for a full refund.  If they don’t have something invested, what do they have to lose? We’ve all heard stories of someone buying a dress and wearing it to a big event and returning after it was worn. For me, that is against my morals and I could never do it.  If I wear it, I bought it. Unfortunately, there are others that ruin it for everyone else.  Another issue would be higher prices across the board for everyone.  The cost of return shipping has to be factored in somewhere.  To make up the difference, prices might go up. From a person that has paid return shipping many times, I totally get what you are saying.  There are some items that I have to buy from a store. For example, I am hesitant to buy jeans online because chances are they will have to go back.  It is hard to find jeans to fit my larger hips without bagging out  in the waist.   So, that is one item I don’t buy online.  If the item is damaged or defective, HSN is really good about waiving the return shipping fee.  That is only fair.  However, if I return it because of fit or some other reason, I think the return shipping is the cost I pay for the convenience of home shopping.  Besides that, think about the stress you are saving yourself from — Walmart parking lot.  If your Walmart parking lot is like mine, it is the survival of the fittest and fastest! LOL

---

luvs2shopalot wrote:

 

 

 

 

Would’ it not be nice if HSN started including return shipping labels in case an item needed to be returned. I  would purchase more if I knew I did not have to pay return shipping for an item that did not fit, was broken, or I just decided it was not for me.

 

I purchase a lot from Walmart that I could get at HSN for basically the same price BUT I can return if I need to.

---

Here at HSN, returns are easy, .  Most orders will include an EZ Return Label that you’ll be able to use to ship your item back to us.   The return shipping cost for using our label would be deducted from your refund in the amount of $6.95 for a package 5 lbs. or less and $9.95 for a package more than 5 lbs.  For more details on our Return Process click here.